Terms and Conditions

Effective Date: April 11, 2025

Welcome to TrustFactorPro.com. These Terms and Conditions (“Agreement”) govern your use of the website located at https://trustfactorpro.com (the “Website”) and the reputation management software and services provided by Trust Factor Pro LLC (“Trust Factor Pro,” “we,” “us,” or “our”).

By accessing or using our Website or Services, you agree to be legally bound by these Terms and Conditions. If you do not agree, please do not use the Website or Services.

1. Description of Services

Trust Factor Pro provides a software-as-a-service (SaaS) platform that helps businesses generate, monitor, and respond to customer reviews across major platforms using automation and review management tools.

2. Eligibility

You must be at least 18 years old and able to enter into a binding legal agreement. By using our Services, you confirm that you meet this requirement.

3. Account Registration

To access full features, you must register for an account. You agree to provide accurate information, safeguard your credentials, and accept responsibility for all activity under your account.

4. Free Trial and Monthly Subscriptions

Free Trial: We offer a 30-day free trial with full platform access and no credit card required. After the trial, you must upgrade to a paid monthly plan to continue.

Monthly Subscriptions: All plans are billed on a monthly recurring basis. By subscribing, you authorize us to charge your selected payment method each month until canceled.

Cancellation and Refunds: You may cancel at any time through your account dashboard. Cancellations are effective at the end of the current billing cycle. We do not offer prorated refunds for unused time.

5. Acceptable Use Policy

You agree not to use the platform for unlawful, misleading, or malicious purposes, including posting or soliciting fake reviews, violating third-party policies, or disrupting our systems. We reserve the right to suspend or terminate accounts violating this policy.

6. Third-Party Integrations

Our platform may integrate with third-party tools (e.g., Google, Facebook, Yelp). Use of those tools is subject to their own terms. Trust Factor Pro is not responsible for issues arising from third-party services.

7. Intellectual Property

All platform content, branding, and software are owned by Trust Factor Pro LLC or its licensors. You may not copy, modify, or distribute without our written permission.

8. Termination

You may cancel your account at any time. We may suspend or terminate your access for violating these Terms. Upon termination, your account and data may be deleted.

9. Disclaimer of Warranties

Services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted access or specific outcomes from using the platform.

10. Limitation of Liability

To the fullest extent allowed by law, Trust Factor Pro is not liable for indirect or consequential damages. Our maximum liability is limited to the amount paid by you in the last three (3) months.

11. Changes to Terms

We may update these Terms periodically. Continued use after any changes means you accept the revised terms. We will notify you of material updates by email or platform notice.

12. Governing Law

These Terms are governed by the laws of the State of Texas. All legal actions must be brought in the courts of Travis County, Texas.

13. SMS Communications

Program Name: Trust Factor Pro SMS Alerts

  1. By opting into our SMS communications, you agree to receive messages related to appointment confirmations, service reminders, promotional offers, and other updates with Trust Factor Pro.
  2. You can cancel the SMS service at any time. Simply text ‘STOP’ to the shortcode. Upon sending ‘STOP,’ we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
  3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
  6. For privacy-related inquiries, please refer to our privacy policy: https://trustfactorpro.com/privacy-policy

14. Contact Information

For questions, contact us at:

Trust Factor Pro LLC
Email: [email protected]
Website: https://trustfactorpro.com
Location: Austin, Texas, USA